Delivery and Returns


DELIVERY:
Orders ship the same day when received by 2:00pm and generally arrive within 3-5 days if not sooner. All orders are confirmed with a tracking number.

RETURNS:
All sales are final sale and are not eligible for return or refund unless returned under warranty. This policy is in place to protect the Donation amount associated with each sale so we can maximize the amount of funds shared with our charity organizations

LIMITED LIFETIME WARRANTY:
We hope you never have a problem with your product. However, if you do have a quality issue, please provide an image and details of the defect to support@grappleworks.com and we’ll send you a free replacement. If the tool has been manipulated, abused or been used for purposes other than intended, the product may not be eligible for replacement. If however the damage can be associated to a stupid or foolish decision and you have images or video footage to prove it you’re pretty much guaranteed to receive a free replacement.